THE REASON BEHIND THE STORIES
A delivery moves. A repair waits. A kitchen needs a new plan. People have the pieces, but getting them together takes work.
We chose four situations where a clearer handoff could make a practical difference. This is our product judgment, informed by published research—not a ranking of which industries need AI most.
In AGC’s 2025 technology survey, 32% named field-to-office communication among their IT challenges, and 38% cited the time needed to implement and train people on new technology. AGC / Sage briefing, 2025 ↗
Our example: a late supplier email becomes a revised week plan, crew sheet, and customer update. A date that still needs confirmation stays visible.
Buildium’s 2026 report says 56% of owners see maintenance support as the main reason to hire a property manager. Reported AI adoption reached 58% in 2025, but only 8% of respondents had fully automated any process. Buildium industry report, 2026 ↗
Our example: a resident’s note, a contractor’s quote, and an internal job note become a visit brief, work order, and resident draft. The contractor’s view leaves out the internal allowance.
The National Restaurant Association’s 2026 report says 42% of operators reported being unprofitable in 2025. It describes cost pressure and the role of technology in operating efficiently. This supports choosing a practical, everyday workflow; it does not prove that restaurants lack AI. National Restaurant Association, 2026 ↗
Our example: a group booking and stock sheet become a service plan, prep sheet, and message asking the host to approve a menu change.
TechSoup’s 2025 research found that 76% of surveyed nonprofits lacked an AI strategy. Its summary identifies funding and technical expertise as barriers for smaller organizations. That points to an opportunity for simpler tools, not a lack of ability or interest. TechSoup / Tapp Network, 2025 ↗
Our example: a pantry lead, volunteer coordinator, and donation coordinator turn three notes into a pickup plan, volunteer rota, and team brief. Expected donations remain unconfirmed until a person checks them.
These are member and vendor surveys with different samples and dates. They are useful signals, not direct customer interviews or evidence that Relay has achieved these outcomes. The pantry story is a design choice within the wider nonprofit sector, not a finding specific to food pantries.
The demos show a possible future Relay experience. All people, files, agent conversations, reviews, and saved records are fictional. Files open on screen as part of the animation; no account is connected and no work is sent or downloaded.
Next, we need to test these handoffs with people doing the jobs: what they share today, where the work stalls, and whether the resulting document actually helps.
Research reviewed September 6, 2026. Source dates are shown above.
Watch a workday ↗